FAQ

Making an order with Unique Dog Collars is very simple, just find the products you would like to order and add the products to your cart, and then checkout.

Yes, If you wish to make an order over the phone, simply call us on 0121 359 2161 and we will happily place order for you, as well as answering any questions that you may have.

If your order has not yet been processed by our warehouse call or email us and you can change or cancel your order for a full refund. If your item has already been collected by Royal Mail courier you can simply refuse to accept it when it arrives and it will be sent back to us. Your refund will be minus the outgoing postage cost. If your item has already been collected by DPD courier, you can also refuse to accept it when it arrives, but there will be a fee to returning back to us (charged by courier) and your refund will be minus the outgoing postage cost. To read in more details visit our Shipping & Returns page.